Your Privacy Matters

At TRIVIMI Tours Indonesia, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or engage our concierge services.

1. Data We Collect

We may collect the following information when you interact with us:

• Name and contact details (email, WhatsApp number)
• Travel preferences and destination interests
• Inquiry messages and communication history
• Website usage data (pages visited, time spent)
• Device and browser information

2. How We Use Your Data

Your data is used exclusively to:

• Provide personalized travel concierge services
• Respond to your inquiries and communicate travel proposals
• Improve our website experience and service quality
• Send relevant travel inspiration (only with your consent)
• Comply with legal obligations

3. Cookies & Analytics

Our website uses cookies and analytics tools to enhance your browsing experience. We may use:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics or Plausible) to understand visitor behavior
• No advertising cookies or third-party tracking
• You can manage cookie preferences via our cookie consent banner

4. Contact Form Data

When you submit our contact form, your name, email, WhatsApp number, and message are stored securely in our database. This data is used solely to respond to your inquiry and is never shared with third parties without your explicit consent.

5. WhatsApp Inquiry Data

When you click our WhatsApp inquiry buttons, we record the journey you expressed interest in and basic visit data. This helps our concierge team prepare a personalized response for you. No personal data is shared with third parties through this process.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with a supervisory authority

7. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure session management, CSRF protection, and access controls. Your data is stored securely and only accessible to authorized team members.

8. Contact Us

For any privacy-related questions or requests, please contact us at info@trivimitours.com